updating a reporter's standard panels

TABLE OF CONTENTS

• Understanding the Reporter Profile
• Standard Panels: Name & Contact Details
• Standard Panels: Site Assignment
• Standard Panels: Report Completion Rate
• Standard Panels: Time Sheet Settings
• Standard Panels: Associations

Understanding the Reporter Profile

Once enrolled, each reporter will have a profile page from which you will be able to make updates to their account. Access this page by clicking their name on the Modify Reporter Settings page. Here’s a quick overview of the layout: 

1. On the left, in your Mission Control, click Reporters, Staff, & Sites.
   
   

2. On the right, click Manage reporter accounts.
   
   

3. Click the relevant reporter’s name.
   
   

4. The Name & Contact Details will be open by default.
   
   

5. Use the green arrows to open and close setting panels.
   
   

6. Once opened, on the right of each panel, you’ll see an Edit button. Use these buttons to open pop-up windows to edit each panel.
   
   

Please see the following sections for detailed descriptions of the uses of each section.

Standard Panels: Name & Contact Details

The Name & Contact Details panel contains the personal details for each reporter, including email address (username) and password. This panel also includes the mobile device and carrier details, as well as the status of the account. 

1. On the left, in your Mission Control, click Reporters, Staff, & Sites.
   
   

2. On the right, click Manage reporter accounts.
   
   

3. Click the relevant reporter’s name.
   
   

4. The Name & Contact Details panel will open automatically.
   
   

5. To make changes to this panel, click the Edit button. This pop-up window will open:
   

6. Click the Edit button to save your changes.
   
   

7. For more information about Archiving and Deleting accounts, please see the relevant section in this chapter. 

Standard Panels: Site Assignment

The Site Assignment panel contains the site assignment(s) for the reporter.

1. On the left, in your Mission Control, click Reporters, Staff, & Sites.
   
   

2. On the right, click Manage reporter accounts.
   
   

3. Click the relevant reporter’s name.
   
   

4. Open the Site Assignment Panel.
   
   

5. To make changes to this site assignment panel, click the Edit button. This pop-up window will open:
   

6. Assigned Sites will appear first. You can remove a site by clicking the X, and subsequently restore by clicking the Restore link.
   
   

7. To add site assignments, choose one of the following options: 

   • All active sites
     
     

   • All active and inactive sites
     
     

8. Then use the drop-down menu to choose sites one at a time or use the **Select All** option to assign all available sites.
   
   

9. Click the Update button to save your changes. 

Standard Panels: Report Completion Rate

The Report Completion Rate panel contains the report completion details for the reporter. Use this section to track both current and historical report completion rates.

1. On the left, in your Mission Control, click Reporters, Staff, & Sites.
   
   

2. On the right, click Manage reporter accounts.
   
   

3. Click the relevant reporter’s name.
   
   

4. Open the Report Completion Rate panel.
   
   

5. To make changes to this panel, click the Create and Manage Completion Rate Periods link.This pop-up window will open:

6. Step 1: Are You Adding, Updating, or Removing a Completion Rate Period? Use this section to tell the system what kind of Completion Rate Period you would like to work on.
   

7. Step 2: Create a Time Period. Use this section to insert a start and end period.
   
   

8. Step 3: Apply to One or More Reporters. Use this section to create a Historical Completion Rate term for just the reporter you’re updating or include others.
   • The first option will make this Historical Completion Rate term only for the reporter you’re updating.
     
     
   • The second option [Reporter First Name] and Other Reporters will allow you to apply this Historical Completion Rate term to the reporter you are updating and others.
     
     
     • You can view your currently-enrolled reporters, your deleted reporters with data, or all.
       
       
     • Use the Select All link to apply the Historical Completion Rate term to all of your reporters.
       
       
   • The third option, Association Assignment, allows you to apply the Historical Completion Rate term to cohorts of Reporters linked to Associations.
     
     
     • You can assign the rate by locating the Association and clicking the Assign link.
       
       
     • Choose the Association Items for the reporters you’d like to which you would like to apply the Historical Completion Rate.
       

9. Click the Update or Close without Changes button to save your changes.

Standard Panels: Time Sheet Settings

IMPORTANT: You will need to follow the steps found in the chapter on Time Sheets: Setup before you can connect reporters to their time sheet settings.

The Time Sheet Settings panel contains the time sheet association, template, blackout dates and term details for each reporter.

1. On the left, in your Mission Control, click Reporters, Staff, & Sites.
   
   

2. On the right, click Manage reporter accounts.
   
   

3. Click the relevant reporter’s name.
   
   

4. Open the Time Sheet Settings panel.
   
   

5. To make changes to this panel,click the Edit button. This pop-up window will open:

   If you'd like more information about how you can use your time sheets to track Accompaniment, Teleservice Communications Tracking, or other non-time-based information, please contact us.
6. Click the Update or Close without Changes button to save your changes.

Additional Details in the Time Sheet Settings Panel

• Approved Hours: Most recent hours total of all approved Time Sheets.
• Pending Hours: The count of the most recent hours from all submitted Time Sheet that have not been approved.
• First Date with Data: The first date that was submitted on any time sheet. 
• Most Recent Date with Data: This is the most recent date that data was submitted on an approved Time Sheet. 

Standard Panels: Associations

The Associations panel contains all of Type 1, Type 2, and Type 3 Association assignments for each reporter.

1. On the left, in your Mission Control, click Reporters, Staff, & Sites.
   
   

2. On the right, click Manage reporter accounts.
   
   

3. Click the relevant reporter’s name.
   
   

4. Open the Associations panel.
   
   

5. To make changes to this panel, click the Edit button. This pop-up window will open:
   

6. Use the drop down menu to assign Association options to each reporter.
   

7. To remove Association Items use the X, and to restore a previously selected Association click the Restore link.

   

8. Click the Update or Close without Changes button to save your changes.