updating automated messages from the communications portal

TABLE OF CONTENTS

• Updating Automated Messages from the Communications Portal
• Reporter Profile Completion Reminders

Updating Automated Messages from the Communications Portal

Follow these steps to update the various automated messages your Impact Suite can send to reporters and staff.

1. On the left, in your Mission Control, click Communications Portal.
   
   
2. On the right, use the More drop-down menu and select Customize Messaging.
3. Find the message that you would like to customize (or restore to default).
   
   
4. If you make any changes, click the Update button to save them.
   
   
5. To restore the message to its default simply click the Restore Default link towards just below the text-entry field.  Then, click Update.
   
   

NOTE: Automated email messages will come from donotreply@americalearns.net. Text messages will come from a 5 digit number. Reporters will not be able to reply directly to automated messages.   

Reporter Profile Completion Reminders

This is a special set of messages controlling both the frequency and message reporters recieve for fields in their profile with missing data. In order for these messages to be sent you'll first have to turn on this funtionality for each applicable field. 

Checkout this article for more information about how to do this. 

Here are the steps for customizing your Reminder Messages: 

1. Click on the message you'd like to control, either:
   • E-mail Alerting Reporters When a Field Needs to be Completed
   • Text Message Alerting Reporters When a Field Needs to be Completed
2. Follow these steps: